The Dow Surgery
The Dow Surgery
Patient Participation Group (PPG)
Would you like to get involved in shaping the services we offer at the Practice?
Could you spare a few hours a month to get involved?
We are looking for a representative group of our patients to be available mainly for consultation
on ideas and the development of the practice. We expect this to be mostly by e-mail.
By providing your email details we can add them to a contact list that will mean we can
contact you by email every now and again to ask you a question or two.
Please fill in your details on e-mail or ask a Receptionist for the application form.
For more details please contact The Practice manager via the surgery.
Common patient questions and answers
Q Why are you asking people for their contact details?
A We would like to be able to contact people occasionally to ask them questions about the
surgery and how well we are doing to identify areas for improvement.
Q Will my doctor see this information?
A This information is purely to contact patients to ask them questions about the surgery, how
well we are doing and ensure changes that are being made are patient focused. If your doctor
is responsible for making some of the changes in the surgery they might see general feedback
Q Will the questions you ask me be medical or personal?
A We will only ask general questions about the practice, such as short questionnaires.
Q Who else will be able to access my contact details?
A Your contact details will be kept safely and securely and will only be used for this purpose
and will not be shared with anyone else.
Q How often will you contact me?
A Not very often… [insert how often you plan to contact patients]
Q What is a patient group/patient participation group?
A This is a group of volunteer patients who are involved in making sure the surgery provides the
services its patients need.
Q Do I have to leave my contact details?
A No, but if you change your mind, please let us know.
Q What if I no longer wish to be on the contact list or I leave the surgery?
A We will ask you to let us know by email if you do not wish to receive further messages