Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- phone us on 01527 62285, Monday to Friday from 8am to 2pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patient Access
Routine appointments
To request a routine appointment in the next 14 days:
- phone us on 01527 62285, Monday to Friday after 2pm
- visit the surgery and speak with a receptionist, Monday to Friday from 2pm to 6pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – Patient Access
- phone us on 01527 62285, Monday to Friday from 8am to 6.30pm
- Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home Visits are at the discretion of the doctor. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery.
Requests for a home visit can be made by telephoning 01527 62285 before 11:00am whenever possible and giving the Receptionist as much information as you can. This helps the Doctors to plan their visits so that the most urgent calls are made first.
If you need to see a Doctor, we prefer you to come to the surgery if you can and we can usually arrange an urgent appointment to see one of the Doctors at short notice.
Home visits are time consuming and must be fitted in between surgeries or later in the day. Whilst we appreciate that not everyone has easy access to a car, the local bus and taxi services are good and difficulties getting to the health centre can usually be overcome. Lack of transport should not be a reason for requesting a home visit.
Whenever possible we ask you to try and come to the surgery where we have better facilities for examining and treating you.