Patients Charter

We are constantly striving to improve the health care we provide for our patients. We are committed to giving you a good service and we feel this is
best achieved by working together. Please help us to help you.

  • You will be treated confidentially and with courtesy by all members of the practice.
  • You will be kept informed of your illness and its treatment, any preventative measures advised to avoid recurrence , and any proposed tests.
  • You will be referred to a consultant if necessary and referred for a further opinion if you and your GP think it desirable.
  • You are entitled to have access to your health records (within the limitations of the law)
  • Any complaint made about the practice will receive a full and prompt reply.
  • Emergency care will be available as needed at any time.
  • We aim to see patients within 30 minutes of their appointment time. If we are running late, please be patient—on another occasion it may be you who needs extra time.
  • We aim to ensure that urgent appointments can be made on the day the problem arises.
  • You should be able to book a non urgent appointment with the doctor of your choice within three working days.

The Dow Surgery are proud to announce their very own Fundraising Heros!

Please visit our Fundraising Heros page in our main menu for more information and ways to support them